Planning a contact centre is messy.

Too many spreadsheets. Not enough people at the right time. Constant changes that break everything.

Cirrus Calm fixes that.

It gives you one place to plan your team, manage changes, and stay in control of staffing without the usual stress.

What is Cirrus Calm

Cirrus Calm is a workforce management tool built for contact centres.

It helps you:

• Plan schedules based on real demand
• Match agents to the right work using skills
• Spot gaps in coverage before they cause issues
• Make changes quickly without starting again
• Keep your team informed when things change

It is built for teams where availability, demand, and priorities change every day.

How it works

Cirrus Calm follows a simple flow.

Set up your data once. Then build and manage schedules on top of it.

1. Set up your foundation

You define:

• Skills – what work exists
• Employees – who can do the work
• Staffing Templates – how many people you need

This is what the system uses to make decisions.

2. Create your shift template

A shift template is your base schedule.

You can:

• Build it manually
• Copy an old one
• Generate it automatically

The system uses skills, availability, and staffing rules to create a working plan.

3. Manage the daily schedule

Once your template is live, your schedule is where you work day to day.

You can:

• Adjust shifts
• Handle sickness and leave
• Apply bulk changes
• Add notes
• Notify your team

Changes are instant and visible to everyone.

Why contact centres use Cirrus Calm

Because planning is not just filling shifts.

You need the right people, doing the right work, at the right time.

Cirrus Calm helps you:

• Avoid under-staffing and missed SLAs
• Stop overstaffing and wasted hours
• Reduce manual planning time
• React quickly when things change
• Keep full visibility of your operation

What you need to do first

Follow this setup order.

Do not skip steps. It will cost you time later.

Step 1: Create skills

Define the work your team does.

👉 Go to Skills

Step 2: Add employees

Add your team and assign their skills and availability.

👉 Go to Employees

Step 3: Build staffing templates

Set how many people you need and when.

👉 Go to Staffing Templates

Step 4: Create a shift template

Build your base schedule.

👉 Go to Shift Templates

What happens next

Once your setup is done:

• Your schedule is ready to use
• You can make daily changes without breaking your plan
• You can track performance and staffing over time