Presence
Updated at January 7th, 2025
The Presence APIs relate to the agent availability status. Active and ready for assignment, Busy, or Away from the desk. Additional statuses can be created by the admin.
GET: Get Manager Presence
This API returns the Presence status(es) of a specific agent.
The Manager (agent) Id is a required path parameter.
GET/managers/{MANAGER_ID}/presence
path Parameters
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MANAGER_ID required
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integer <int64>
Manager ID. This is a cirrus generated number |
Response Schema: application/json
| status | string
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| description | string
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| response_time | string
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object
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POST: Update Manager Presence
POST/managers/{MANAGER_ID}/presence/{ACTIVITY_ID}
path Parameters
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MANAGER_ID required
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integer <int64>
Manager ID. This is a CIRRUS generated number |
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ACTIVITY_ID required
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integer <int64>
Valid ACTIVITY_ID |
Response Schema: application/json
| status | string
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| description | string
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| response_time | string
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object
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GET: Get Presence Types
This API returns a list of presence Ids, names, and types within the system.
GET/managers/presence
Response Schema: application/json
| status | string
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| description | string
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| response_time | string
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Array of objects or objects
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Array
One of
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