Logging in to the web client

1. Open a web browser (Edge, Chrome, Firefox & Safari)
2. Navigate to the web client address. https://<portal name>.cirrusconnects.ai/webclient/
3. Select the method for setting up calls:
   1. Phone: You are using a traditional telephone number. (E.g. Teams DDI, Horizon, desk phone, other softphone provider or mobile). Please note that the phone number associated with this device must be registered in the Cirrus Halo System.
4. Teams: Feature Coming Soon
5. Softphone: You are using the audio devices connected to your computer.

(Optional). Use the ‘Options’ drop-down selection to choose what status will be set upon initial login.  

4. There are two options for how to log in:
   1. Login with Microsoft: If your system administrator has configured single sign-on, click the ‘Login with Microsoft’ button and follow the prompts.
   2. Username and Password: If you have been supplied with a username and password, enter these in the appropriate fields and click ‘Login’.

The first time you log in to the web client, click ‘Allow’ if using the Softphone option.

When the internet connection is temporarily lost or you have refreshed your internet browser, you may get this warning. Click on the warning to enable the softphone again.

 

Logging Out

To log out, click the icon in the lower right corner of the screen.